Fall Winter 2023
Frequently Asked Questions
How can I find out about the status of my order?
We will inform you by email of the most important steps your order goes through, which are the reception of the order, the preparation and the shipment. You can also check the shipping tracking number in your order data, in case you want to do a detailed follow-up of the route. If you don't see the tracking number on your order, don't worry, contact us and we'll find it to make it easier for you.
How long will it take to receive my order?
If your Muroexe products are destined for Spain (Peninsula) the delivery time is usually 24-48 hours. In case the destination is EU, then the term is from 3 to 5 working days. Keep in mind that the transport company does not ship on weekends.
Can an order be modified once it has been placed?
Once the order is placed, we will not be able to make changes to it, since it goes directly to the preparation warehouse. In the event that the order has not yet left the warehouse, what we can still do is cancel the order if you contact us immediately. We will cancel it, we will refund the amount paid, and you can buy another pair that you like better.
In the event that the order had already left the warehouse for your home, then you must wait to receive it to then process it as a return.